We respond to all service requests within 4 hours during business hours. Emergency support is available 24/7 for full-service customers.

Full-service customers: all parts are included — just submit a service request. Pure customers: order through our parts shop or contact support.

Full-service customers receive a free swap unit within 24 hours. Pure customers can book a repair or purchase replacement parts.

Yes, contact our sales team to discuss upgrading your service plan at any time.

Yes, on-site training is included in the initial deployment and available on request for team changes.